Your privacy is important to us. This Privacy Statement explains how The Pain People Ltd, including our franchisees, handles your personal and medical information. It describes the types of data we collect, how we use and disclose it, and the steps we take to protect your privacy.

Information We Collect

1.1 Personal Information We collect personal information that you provide to us directly or indirectly, including your name, contact information, and other identifying details. This may include franchisee personal information, client personal information, and information from those who use our website.

1.2 Medical Information We may also collect medical information from clients as part of the services we provide, including information about your health, medical history, and treatment. This data is considered sensitive, and we take extra precautions to protect it.

1.3 Usage Information We collect information about your interactions with our website, such as pages visited, links clicked, and other usage data.

1.4 Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance your online experience, analyze website traffic, and understand where our visitors come from.

How We Use Your Information

2.1 Service Provision We use your personal and medical information to provide and improve the services we offer, fulfill your requests, manage your account, communicate with you, and respond to your inquiries.

2.2 Legal and Compliance Purposes We may use your information to comply with legal, regulatory, and contractual obligations, respond to court orders or subpoenas, protect our rights, and prevent or investigate suspected illegal activities.

2.3 Marketing and Communications We may use your personal information to send you updates, promotions, and other communications related to our services. You may opt-out of these communications at any time.

Information Sharing

3.1 Franchisees Franchisees may have access to certain personal and medical information of their clients for the purpose of providing services. They are required to protect the information and use it only for authorized purposes.

3.2 Third-Party Service Providers We may share your information with third-party service providers who help us operate our business, such as payment processors, hosting providers, and data analytics services. These providers are contractually obligated to protect your information.

3.3 Legal Obligations We may disclose your information when required by law or if necessary to protect our rights, prevent harm, or comply with legal, regulatory, or court orders.

Data Protection

We implement appropriate technical and organizational measures to safeguard your personal and medical information. We use encryption, access controls, and other security practices to help protect your information from unauthorized access, use, or disclosure.

Your Rights

You have the right to access, update, correct, or delete your personal and medical information. You can also object to or restrict our use of your data, request data portability, or withdraw consent at any time. To exercise these rights, please contact us at privacy@thepainpeople.com.

Changes to this Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or applicable laws. We encourage you to review this Statement periodically to stay informed about our privacy practices.

Contact Us

If you have questions or concerns about our privacy practices, please contact us at privacy@thepainpeople.com

This Privacy Statement is effective as of August 15, 2023